On January 3, 2025, Ford Motor Company issued a significant recall affecting nearly 300,000 of its popular trucks due to potential high-pressure fuel pump failures. This recall raises concerns for truck owners about safety and reliability, as well as their rights under California’s lemon law. The widespread impact of this issue highlights the importance of staying informed and proactive when dealing with recalls.
The Details of the Recall
The recall encompasses various models from Ford’s Super Duty and medium-duty truck lineup. Specifically, it includes:
- 2020-2022 Ford F-250, F-350, F-450, F-550, and F-600 Super Duty trucks.
- 2021-2022 Ford F-650 and F-750 trucks.
The issue stems from the Bosch CP4 RP7 high-pressure fuel pump, a component introduced to these trucks starting in the 2020 model year for Super Duty vehicles and the 2021 model year for medium-duty trucks. The problem lies in biodiesel deposits forming on the pump’s drivetrain roller components, leading to wear and eventual failure. This can cause metal debris to contaminate the fuel system and result in the truck becoming inoperable. Such a failure not only disrupts daily activities but could lead to unexpected expenses for owners.
What Caused the Problem?
Ford’s engineers first noticed increased failure rates in these fuel pumps as early as September 2021. Upon investigation, they linked the failures to aged biodiesel, which had degraded due to extended storage periods during the COVID-19 pandemic. This prolonged storage allowed biodiesel deposits to form, leading to excessive wear on the pump components. The issue underscores the broader challenges manufacturers faced during the pandemic, as disruptions to supply chains and storage protocols had far-reaching consequences.
As of November 13, 2024, Ford reported:
- 3,070 warranty claims related to the issue.
- 498 field reports.
- 58 customer service reports.
While the reports indicate widespread problems, Ford has stated that there have been no accidents, injuries, or fires associated with these fuel pump failures. However, the high number of reports underscores the severity of the issue and its impact on owners across the country.
Signs of a Problem
Owners of affected trucks may experience several warning signs before the fuel pump fails entirely. These include:
- Longer-than-normal engine start times.
- The check engine light illuminating.
- Unusual noises from the engine.
- Reduced engine power.
If these symptoms occur, owners are advised to stop driving the vehicle immediately and contact their local Ford dealer. Early detection of these signs can prevent more extensive damage and ensure the safety of both the driver and others on the road.
Ford’s Response
Ford plans to notify affected truck owners by mail starting January 13, 2025. Dealerships will address the issue by updating the powertrain control module software. This software update is designed to mitigate the risks associated with the faulty fuel pump and prevent future failures. The recall is identified by number 24S78, and affected owners can call Ford’s customer service at 866-436-7332 for more information. Ford’s prompt action in addressing this issue reflects its commitment to customer safety, but it also raises questions about the longevity and reliability of affected components.
What This Means for Owners
A recall of this magnitude can be stressful, especially for owners who rely on their trucks for work or daily transportation. The potential for a fuel pump failure that leaves the vehicle inoperable creates significant inconvenience and potential financial loss. Beyond the immediate repairs, owners may face challenges such as missed work, towing expenses, and delays in obtaining replacement parts. For those whose livelihoods depend on their trucks, the stakes are even higher.
If your truck has experienced recurring issues related to this recall or has spent a prolonged period out of service due to repairs, you may have recourse under California’s lemon law. Lemon laws protect consumers who purchase defective vehicles that cannot be adequately repaired within a reasonable number of attempts. Understanding these rights is crucial for affected owners, as it ensures they are not left bearing the burden of a defective product.
Understanding Your Rights Under Lemon Law
California’s lemon law applies to vehicles still under warranty, including new and certified pre-owned models. To qualify as a lemon, your truck must meet specific criteria:
- Multiple Repair Attempts: The manufacturer or authorized dealer has made several unsuccessful attempts to repair the issue.
- Significant Time Out of Service: The vehicle has been out of service for a substantial period due to repairs, typically 30 days or more.
- Safety Concerns: The defect poses a risk to the driver or passengers’ safety.
If your vehicle qualifies, you may be entitled to a replacement, refund, or monetary compensation. These protections are designed to hold manufacturers accountable and provide relief to consumers who invest in vehicles that fail to perform as expected.
Steps to Take if You’re Affected
If you own a Ford truck affected by this recall and have experienced issues, here are the steps you should take:
- Respond to the Recall: Schedule a repair with your local Ford dealer as soon as possible. Ensure you keep records of all communication and repair attempts.
- Document Everything: Maintain detailed records of repair attempts, time out of service, and any costs incurred due to the defect. This documentation can be critical if you need to pursue a lemon law claim.
- Consult a Lemon Law Attorney: If the issue persists or if you believe your truck qualifies as a lemon, consult an experienced lemon law attorney to explore your options. A knowledgeable attorney can guide you through the process and help you secure the compensation you deserve.
How Johnson & Buxton – The Lemon Law Guys Can Help
At Johnson & Buxton, we specialize in helping California consumers navigate lemon law claims. If your Ford truck has been affected by this recall and the repairs fail to resolve the issue, you don’t have to deal with the frustration alone. Our team can help you understand your rights, gather evidence, and pursue the compensation you deserve.Call us today for a free consultation and let us help you turn your lemon into lemonade. You don’t have to settle for a defective truck when the law is on your side. Protect your investment and regain your peace of mind with our expert assistance.
